Terms & Conditions

Handbags and Gladrags NI

Terms and Conditions

1      Making a purchase

By placing an order with us you will agree to have read, understood and are bound by the following terms and conditions.  Nothing in the Terms and Conditions will affect your Statutory Rights.

Under the Distance Selling Regulations, you're entitled to key information about the seller, including a geographical address.

Your right to cancel starts the moment you place your order and doesn’t end until seven working days from the day after you receive your goods

You are entitled to 'cancel your order' and to receive a refund providing the items are in their original packaging, are unused and in a re-saleable condition.

Cancellations must be made in writing or via email - view the "Cancellations" section below for full details

When you buy goods online you have additional rights to return them.  This is because your decision may be based on a brief description or a photograph – so what you receive isn't always quite what you’d expected.  Under the Consumer Contracts Regulations you have the right to return your order up to 14 days from the day you receive your goods.  If you are uncertain of any of the following please contact us on 0759 646 789 or email info@handbagsandgladragsni.com with "Website Return" in the subject line.  All Returns must be unused and in perfect re-saleable condition, repackaged securely and sent to:

Handbags and Gladrags NI, 6 Broughdone Lane, Cullybackey, Ballymena, County Antrim, Northern Ireland, BT42 1NU.  Handbags and Gladrags NI cannot be held responsible for any loss or damage to returned items. Please obtain proof of purchase from your post office or Courier

2      Product availability

All items are subject to availability.  If an item or a size in is sold out we will remove it from the website as soon as we can.  If we have any problems with the availability of your order, we will contact you as soon as possible and either offer you a suitable alternative, order the product in where possible or give you a full refund if we are unable to fulfil your order.

3      Payment

Handbags and Gladrags NI uses PayPal or Amazon as payment providers to ensure private information and credit card details are transmitted securely through the internet.  At no point do Handbags and Gladrags NI store or have access to your credit card or security number (last three digits on the back of your card).  All prices are in pounds sterling and are inclusive of VAT at the current UK rate.

4      Website Images

We make every effort to ensure that images displayed on our website are as accurate as possible but cannot guarantee an exact match to the product as displayed on your screen.

5      Product specification

All product information and technical specifications contained on handbagsandgladragsni.com are for guidance only, no responsibility can be taken for errors or omissions.

6      Shipping & delivery

We aim to dispatch orders placed through handbagsandgladragsni.com within three business days of ordering, subject to availability.  Deliveries are by Royal Mail or Amazon.  Delivery can take up to 10 days.

7      Comments & suggestions

At Handbags and Gladrags NI we aim to provide an online shopping service which is as enjoyable and pleasurable as possible.  We aim to provide excellent customer service and hope you enjoyed your visit to handbagsandgladragsni.com.  We are always looking for ways to improve our service and value our customer’s opinions greatly.

If you have any comments or suggestions, or if you need to contact us, email us at info@handbagsandgladragsni.com

8      Returns for online purchases

8.1     Refunds

If you are not completely happy with your purchase and you wish to return the goods we can offer an exchange or a refund.  We can only accept returned goods if they are unused and labels intact, in a perfect saleable condition, accompanied by proof of purchase from the Handbags and Gladrags NI website.  We reserve the right to refuse returns on items where it is apparent these conditions have not been met.  These conditions do not affect your statutory rights.

To arrange a return you must send an email to info@handbagsandgladragsni.com within 48 hours of receipt of your goods, telling us that you are returning the goods and why.  We will issue you a Returns Number to write on the parcel.  Goods will not be accepted without this Returns Number and should accompany the goods which must be returned within 7 working days of your delivery date.  The customer must ensure the returned item is packaged securely and unless faulty, incur postage costs.  Please acquire a receipt of proof of postage and adequate insurance to cover the product value.

If returns have are received between 8-10 days we can only offer an exchange, and only if the conditions of return have been met as stated above.

9      Exchanges

An exchange can only be made by phoning Customer Services 0759 646 789. Please contact us as soon as possible regarding an exchange.  The original item must be returned to us first and will be exchanged against the value of the new item, only when the balance is paid can the new order be dispatched.  There is no additional postage cost on your first exchange.

Subsequent exchanges on the same order will carry delivery charges.

All returns will be at the discretion of Handbags and Gladrags NI.  Postage will only be refunded if the item is deemed faulty.

You are responsible for insuring the returned goods and we recommend you obtain proof of postage as we cannot accept responsibility for any items lost or damaged in transit.  You are also responsible for any customs fees and taxes where applicable.  If unpaid, the item may be returned to you or the extra fees will be deducted from your refund amount.

Goods should be packaged securely and returned to:

Handbags and Gladrags NI, Returns, 6 Broughdone Lane, Cullybackey, Ballymena, Co Antrim, Northern Ireland, BT42 1NU.

10  Cancellations

If you wish to cancel an order from Handbags and Gladrags NI you must write or email us within 7 working days of delivery.  Handbags and Gladrags NI, Cancellations , 6 Broughdone Lane, Cullybackey, Ballymena, Co Antrim, Northern Ireland, BT42 1NU, Email: info@handbagsandgladragsni.com.  Please write use the word "Cancellation" in the subject line and please have all your order details to hand and quote your order number in your email.

If you have already been sent an email confirming despatch it will not be possible to cancel your order.  In this case it will be your responsibility to return the goods to us at your own cost and risk.  We will refund the cost of the goods on their return provided they have been unused and are in a saleable condition.  Please retain your postage receipt a proof of postage.

11  Changes to these terms and conditions

We reserve the right to change or remove (temporarily or permanently) the Website and these Terms and Conditions or any part of them without notice and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.  Orders for products will be subject to the current Terms and Conditions posted on the Website.  Please review these Terms and Conditions regularly to ensure you are aware of any changes made by us.

We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion.  If we cancel an order, it will be without charge to you.

12  Governing law

These Terms and Conditions and any contract for the sale of products through the Website are governed by and shall be construed in accordance with the laws of England, Northern Ireland, Scotland and Wales.  By your acceptance of these Terms and Conditions you hereby submit to the exclusive jurisdictions of the England, Northern Ireland, Scotland and Wales courts.

Handbags and Gladrags NI cannot be held responsible for any content from any external websites linked to the Handbags and Gladrags NI website.